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Frequently Asked Questions - Shipping Costs

How do you determine shipping costs?

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FREE Shipping Items

We offer FREE Shipping inside the contiguous US on most of our items priced over $250 ($250 is based on the item's total price before tax, discount and any other fees). FREE Shipping does not include Liftgate Charges and/or Residential surcharges.

Note: Customers are responsible for any outbound and return shipping costs incurred with all FREE freight orders.

Exclusions include but are not limited to:

  • Furniture
  • Walk-ins
  • Hoods
  • Select Sinks
  • Select High-density items

Non-FREE Shipping Items

For all non-free shipping items, the shipping rate are calculated automatically at the checkout screen. Shipping costs are determined by the size and weight of the product, it's destination, and the shipping carrier used. We strive to accurately determine shipping costs; if you feel like you are being overcharged for shipping, feel free to contact us regarding the issue and we will do a manual calculation to ensure you are receiving the lowest shipping rate. There are some cases in which we don't calculate shipping costs: flat rate shipping or free shipping may be offered by the manufacturer; in these cases we pass the savings directly to you.